Privacy policy
Privacy Policy
**Last updated: 1 May 2026**
This Privacy Policy explains how Pop Culture Larrikin collects, uses, stores and shares personal information when you visit our website, place an order, contact us, visit us in store, interact with us online, or use our services.
In this policy, “we,” “us” and “our” means Pop Culture Larrikin.
Our website is:
popculturelarrikin.com
Nothing in this Privacy Policy limits your rights under the Privacy Act 1988, the Australian Privacy Principles, or any other applicable law.
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Information We Collect
We may collect personal information when you:
- Visit our website
- Create an account
- Place an order
- Make an enquiry
- Sign up for emails, newsletters or updates
- Join or interact with our community channels
- Contact us by email, phone, social media, Discord or in person
- Enter a promotion, event or giveaway
- Request support with an order, return, shipping issue or complaint
The information we collect may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment and checkout details
- Account details
- Customer service messages
- Product preferences
- Wishlist, cart or browsing information
- Loyalty, store credit or gift card information
- Delivery instructions
- Information you choose to provide in reviews, messages or forms
We may also collect technical information such as:
- IP address
- Device type
- Browser type
- Website usage data
- Pages viewed
- Items viewed
- Cookies and tracking data
- Referring websites or links
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Payment Information
Payments are processed through secure third-party payment providers, such as Shopify Payments, PayPal, Afterpay, card processors or other checkout providers we may use from time to time.
We do not intentionally store full card numbers or complete payment credentials ourselves. Payment information is handled by the relevant payment provider according to their own security and privacy practices.
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How We Use Personal Information
We use personal information to:
- Process orders
- Take payments
- Pack and fulfil purchases
- Arrange shipping, pickup or delivery
- Contact you about your order
- Provide customer support
- Manage returns, refunds, store credit and order issues
- Manage pre-orders, allocations and product availability
- Detect and prevent fraud, bot activity, chargebacks, abuse or misuse of our services
- Improve our website, products and customer experience
- Send marketing emails or updates where permitted
- Run events, promotions, giveaways or community activities
- Comply with legal, accounting, tax and record-keeping obligations
- Protect our business, customers, staff and community
We may also use order and customer history to help us manage limited-release products, pre-orders, allocation limits, suspected reseller activity, fraud prevention and customer service disputes.
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Marketing and Communications
If you subscribe to our mailing list, updates, promotions or other marketing communications, we may use your contact details to send you information about:
- New products
- Pre-orders
- Restocks
- Events
- Promotions
- Community updates
- Store announcements
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
Even if you unsubscribe from marketing, we may still send important service messages relating to orders, payments, delivery, account issues, policy updates or customer service matters.
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Cookies and Website Tracking
Our website may use cookies, pixels and similar technologies to help the site work properly and to improve the customer experience.
Cookies may be used for:
- Website functionality
- Shopping cart operation
- Checkout
- Account login
- Analytics
- Advertising
- Fraud prevention
- Remembering preferences
You can manage cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
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Shopify and Third-Party Services
Our store is hosted and supported by Shopify and other third-party service providers.
We may share personal information with providers that help us operate our business, including:
- Website and ecommerce platforms
- Payment processors
- Shipping and courier providers
- Email and marketing platforms
- Accounting and bookkeeping services
- Fraud prevention tools
- Customer support tools
- Analytics and advertising providers
- IT, hosting and security providers
- Print-on-demand, made-to-order or fulfilment partners
- Local artists, suppliers or consignment partners where needed to fulfil an order
These providers may collect, store or process personal information on our behalf or as part of their own services.
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Shipping, Couriers and Fulfilment
To send your order, we may provide relevant personal information to couriers, postal services and fulfilment partners.
This may include:
- Name
- Delivery address
- Phone number
- Email address
- Delivery instructions
- Order details required for fulfilment
Couriers and shipping providers may also collect tracking data, delivery scans, GPS data, delivery photos, signature information or safe-drop information according to their own systems and policies.
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Local Artist, Consignment and Made-to-Order Products
Some products may be supplied, created, fulfilled or supported by local artists, makers, consignment partners, print-on-demand providers or special-order suppliers.
Where needed, we may share limited order information with those parties so the product can be made, supplied, repaired, replaced, customised or fulfilled.
We only share what is reasonably necessary for that purpose.
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## Community Channels, Discord and Social Media
If you interact with us through Discord, Facebook, Instagram, TikTok, email, phone or other platforms, those platforms may collect and handle your information according to their own privacy policies.
Please be careful about sharing personal information publicly in community spaces, comments, reviews, messages or social media posts.
Information you post publicly may be visible to others.
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Reviews and User-Generated Content
If you submit a product review, comment, photo, testimonial or other user-generated content, it may be displayed publicly on our website, social media or related services.
Please do not include private information in public reviews or comments.
We may remove content at our discretion, especially if it contains personal information, abusive content, spam, misleading information or inappropriate material.
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Fraud Prevention, Chargebacks and Abuse
We may use personal information to investigate, prevent or respond to:
- Fraudulent orders
- Bot-assisted purchases
- Suspicious transactions
- Chargebacks
- Payment disputes
- Reseller or bulk-order abuse
- Policy breaches
- Harassment, threats or abusive behaviour
- Security incidents
This may include reviewing customer history, order timing, payment information, shipping details, IP/device information, communication history and other relevant order data.
Where necessary, information may be shared with payment providers, fraud prevention services, couriers, banks, law enforcement, regulators or legal advisers.
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Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- Fulfil orders
- Process payments
- Provide customer service
- Arrange shipping or delivery
- Manage returns, refunds, store credit or disputes
- Operate our website and business systems
- Send marketing where permitted
- Prevent fraud or misuse
- Comply with legal obligations
- Enforce our policies, terms or rights
- Protect our customers, staff, community or business
We do not sell personal information.
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Overseas Disclosure
Some of our service providers may store or process information outside Australia.
This may include providers involved in:
- Website hosting
- Ecommerce services
- Payments
- Marketing
- Analytics
- Cloud storage
- Customer support
- Fraud prevention
Countries may include New Zealand, the United States, Canada, the United Kingdom, the European Union, or other locations where our service providers operate.
Where we use overseas providers, we take reasonable steps to work with reputable services and handle personal information in line with applicable privacy requirements.
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Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include using:
- Secure ecommerce platforms
- Password-protected systems
- Access controls
- Payment processors with secure checkout systems
- Staff access limits
- Operational procedures for handling customer information
No online system is completely secure, so we cannot guarantee absolute security. If you believe your information or account has been affected, please contact us as soon as possible.
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Data Retention
We keep personal information for as long as reasonably necessary for the purpose it was collected, including to:
- Fulfil orders
- Manage customer service
- Keep business and tax records
- Resolve disputes
- Handle warranty, return or refund matters
- Prevent fraud or abuse
- Comply with legal obligations
When information is no longer needed, we will take reasonable steps to delete, de-identify or securely manage it where appropriate.
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Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before actioning a request.
In some cases, we may be unable to provide access or make a change, such as where we are legally required or permitted to refuse. If that happens, we will explain why where reasonable.
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Children and Young Customers
Our products may appeal to children, families and collectors of all ages, but our online store is intended to be used by customers who can legally enter into transactions or by customers using the store with parent or guardian involvement.
If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review the situation.
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Complaints
If you have a privacy concern or complaint, please contact us first so we can try to resolve it.
Please include enough detail for us to understand the issue and respond properly.
We will aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy authority.
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Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, systems, legal obligations or privacy practices.
The updated version will be posted on our website with a new “Last updated” date.
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Contact Us
For privacy questions, access or correction requests, or complaints, please contact:
Pop Culture Larrikin
Email: info@popculturelarrikin.com
Owner: Luke@popculturelarrikin.com
Website: popculturelarrikin.com
Location: 6 & 6A Church St Bayswater, Victoria, Australia