Return & Refund Policy

At Pop Culture Larrikin, we want our policies to be clear, fair and easy to understand. We’re a small local store, and many of the products we sell are limited, allocated, made to order, supplied by local artists, or affected by fast-moving collector markets.

This policy explains when returns, refunds, cancellations and store credit may apply.

Nothing in this policy limits your rights under the Australian Consumer Law.

Change of Mind

We do not offer refunds, cancellations, exchanges or returns for change of mind on the following products:

- Trading Card Game products, including Pokémon TCG and other TCG products
- Sealed TCG products
- Single cards, raw cards, graded cards and other card collectibles
- Pre-order products
- Apparel, including made-to-order or print-on-demand items
- Local artist, handmade, consignment or creator-supplied items
- Gift cards
- Sale, clearance or final-sale items

Change of mind includes situations such as:

- No longer wanting the item
- Finding the item cheaper elsewhere
- Buying the wrong product
- Personal or financial circumstances changing
- Market prices changing after purchase
- Ordering multiple items and later deciding to reduce the order

This does not affect your rights under the Australian Consumer Law if an item is faulty, damaged, incorrectly supplied, or otherwise fails to meet a consumer guarantee.

Trading Card Game Products

TCG products are treated carefully due to the nature of sealed and collectible products.

We do not accept change-of-mind returns on TCG products, including sealed products and single cards. This is standard practice for many local game stores because, once a TCG product leaves our care, we cannot reliably verify whether it has been searched, weighed, opened, resealed, tampered with, swapped, damaged or otherwise affected.

This applies to products including, but not limited to:

- Booster boxes
- Booster bundles
- Elite Trainer Boxes
- Collection boxes
- Sleeved boosters
- Booster packs
- Pre-release kits
- Sealed decks
- Single cards
- Graded or ungraded cards
& other similar products. 

If there is a genuine issue with your order, such as an incorrect item, or a fault covered under Australian Consumer Law, please contact us as soon as possible so we can review the issue and help make it right.

Apparel, Made-to-Order Items and Local Artist Products

Some items are made, printed, sourced or allocated specifically after purchase.

For this reason, we do not accept change-of-mind cancellations, returns or refunds on:

- Apparel
- Made-to-order items
- Print-on-demand products
- Custom or special-order items
- Local artist products
- Handmade products
- Consignment items

If an item is faulty, damaged, incorrectly supplied, or otherwise covered by Australian Consumer Law, please contact us and we will work with you on the appropriate remedy.

 

Pre-Orders

Pre-orders are used to reserve limited or upcoming stock before release.

By placing a pre-order, you acknowledge that:

- The product is not yet available for immediate fulfilment
- Release dates may change
- Supplier allocations may change
- Stock is reserved against your order
- Change-of-mind cancellations are not accepted

This is especially important for high-demand products such as Pokémon TCG, where stock is often limited and cancellations can affect other customers who missed out.

A product is considered a pre-order when it is described as a pre-order in the product title, product description, product listing, or related product information. Our website may still display standard checkout wording such as “Buy Now” or “Add to Cart”; this does not change the pre-order status where the product page states that the item is a pre-order or upcoming release.

If supplier allocations are reduced, delayed or changed, we will work through affected orders as fairly as possible. Depending on the situation, this may include delayed fulfilment, partial fulfilment, store credit, order adjustment, or a refund where required under Australian Consumer Law.

We reserve the right to limit, adjust or cancel orders where necessary, including for allocation issues, suspected bot activity, bulk purchasing, reseller behaviour, obvious pricing errors or breaches of product limits.

 

Failed Collection / Uncollected Orders

If your order is marked ready for collection or you are notified by nominated phone or email that your order is ready for collection, please collect it within 14 days of being notified.

This applies to:

- Pre-orders
- Online orders for pickup
- Apparel
- Made-to-order products
- Print-on-demand products
- Special order items
- Local artist or consignment items

If you need more time, that is completely okay — just contact us before the 14-day window ends so we know what is happening.

If an order is not collected within 14 days and we have not heard from you, we may cancel the order and convert the order value to store credit for future use. For these uncollected orders, refunds back to the original payment method will not be offered for change of mind, unless required under Australian Consumer Law.

Store credit can be used online or in-store and is valid for 3yrs.

This policy is not intended to cause stress for genuine customers. It simply helps us manage limited space, allocated stock, made-to-order products and high-demand releases fairly. If you are running late or need extra time, please reach out.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives or when you collect it.

If your item is damaged, faulty, incorrect, or there is another issue with your order, please contact us as soon as possible with:

- Your order number
- A description of the issue
- Photos, where relevant

We will review the issue and, where required under Australian Consumer Law, provide an appropriate remedy such as a repair, replacement or refund.

Please do not return items to us without contacting us first, as returns sent without approval may not be accepted.

Returns Process

To request help with an eligible return or order issue, please contact us at:

**info@popculturelarrikin.com or luke@popculturelarrikin.com**

If a return is approved, we will provide instructions on how and where to send or bring the item.

Items must generally be returned in the same condition they were received, with original packaging where applicable, unless the issue relates to a fault, damage or another matter covered by Australian Consumer Law.

Return shipping costs may depend on the reason for the return and the outcome required under Australian Consumer Law.

 

Store Credit

Where we offer store credit, it can be used online or in-store.

Store credit may be offered where:

- We approve an exception outside our standard policy
- An order is cancelled due to failed collection
- A pre-order or allocated product is adjusted
- Store credit is agreed as the preferred resolution

Store credit is issued so customers can still use the value of their purchase while helping us manage limited, allocated and high-demand stock fairly.

Store Credit has a general expiary of 3yrs, Reactivation of expired store credit funds is not generally offered but may be considered under the discretion of the team. 

Refunds

Where a refund is approved, we will notify you once it has been processed.

Approved refunds to the original payment method may take time to appear depending on your bank, card provider or payment platform.

Refunds to the original payment method are not offered for change-of-mind cancellations or returns on excluded products unless required under Australian Consumer Law.

Questions

If you are unsure about a product, pre-order, return, pickup timeframe or anything else, please contact us before purchasing or as soon as possible after ordering.

We are always happy to help where we can.