Shipping policy

Shipping & Delivery Policy

At Pop Culture Larrikin, we do our best to pack orders carefully and send them out as quickly as we can. We are a small local store, so during busy release periods, pre-order launches, events, or made-to-order production windows, dispatch may take a little longer than usual.

This policy explains how shipping, delivery, tracking, courier issues, insurance and damaged parcels are handled.

Nothing in this policy limits your rights under Australian Consumer Law.

Order Processing & Dispatch

Most in-stock orders are processed and dispatched within 1–3 business days after payment is received.

Some orders may take longer, including:

- Pre-orders
- Made-to-order apparel
- Print-on-demand products
- Special order items
- Local artist or consignment items
- Orders placed during major releases, promotions or busy periods

Made-to-order or print-on-demand items may take up to 14 business days, to accomodate for shipping of the required items production and their production.

If an order contains both in-stock and pre-order items, we may hold the order until all items are ready unless otherwise arranged.

Dispatch timeframes are estimates only.

Delivery Carriers

Orders may be shipped through third-party carriers including Australia Post, courier services, or other delivery providers.

Once an order has been dispatched, delivery timeframes, scans, safe-drop handling and delivery updates are managed by the courier.

We will always provide reasonable assistance where we can, but we do not control the courier network once a parcel has left us.

Delivery Timeframes

Delivery estimates shown at checkout or provided by a courier are estimates only.

Delays may occur due to:

- Courier delays
- Weather events
- Public holidays
- Peak shipping periods
- Industrial action
- Incorrect or incomplete addresses
- Remote delivery areas
- Other circumstances outside our control

We are not able to guarantee delivery by a specific date unless this has been agreed with us in writing before dispatch.

Address Accuracy

Customers are responsible for providing the correct delivery address at checkout.

Please check your:

- Street address
- Unit, apartment or shop number
- Suburb
- Postcode
- State
- Contact details

We are not responsible for parcels delayed, misdirected, returned or lost due to incorrect or incomplete delivery details provided by the customer.

If a parcel is returned to us due to an incorrect address, non-collection, failed delivery or similar issue, redelivery fees may apply.

Authority to Leave, Safe Drop & Delivery Instructions

Some carriers may allow parcels to be left in a safe place, especially where authority to leave, safe drop, parcel lockers, building access instructions or similar delivery options are used.

If a parcel is marked as delivered by the courier, including delivery with tracking, GPS, photo evidence, safe-drop confirmation or delivery scan, we will generally treat the parcel as delivered unless the courier investigation confirms otherwise.

By default, orders are treated as authority to leave unless we are contacted before dispatch. If you would prefer signature on delivery, additional insurance, or another available delivery option, please email us at info@popculturelarrikin.com or luke@popculturelarrikin.com before your order is dispatched so we can confirm what is available and adjust the shipping cost if needed.

Marked Delivered But Not Received

If your tracking says the parcel has been delivered but you cannot find it, please check:

- Around your front door, letterbox, side gate or safe-drop area
- With other household members
- With neighbours
- With building management, reception or parcel rooms
- Any parcel locker, PO Box or collection point linked to the delivery

Please also contact the courier directly as soon as possible so they can check the delivery scan, driver notes, GPS data or delivery photo.

We can help by providing tracking details and any information available to us, but where the courier has confirmed delivery to the address provided, we do not automatically refund or replace the order unless required by Australian Consumer Law or confirmed through the courier/insurance process.

If a parcel appears to have been stolen after confirmed delivery, this may need to be reported to the courier and, where appropriate, local police.

Lost Parcels Before Delivery

If tracking shows that a parcel is delayed, missing in transit, or has not been delivered, please contact us and we will assist where possible.

Depending on the courier and shipping method, this may involve:

- Checking the tracking history
- Lodging an enquiry with the courier
- Providing documents required for a courier investigation
- Assisting with an insurance or compensation claim where available

Courier investigations can take time, and the outcome may depend on the carrier’s own terms, scans, delivery evidence and insurance rules.

Where required under Australian Consumer Law, we will provide the appropriate remedy.

Damaged Parcels or Items Damaged in Transit

We pack orders with care, but damage can occasionally occur in transit.

If your parcel or item arrives damaged, please contact us as soon as possible with:

- Your order number
- Photos of the outer packaging
- Photos of the damaged item
- Photos of any internal packaging
- A short description of the issue

Please keep all packaging until the issue is resolved, as the courier or insurer may require it for assessment.

We will assist where possible with courier enquiries, insurance claims or other available remedies. Outcomes may depend on the courier’s investigation, the insurance cover selected, and any rights or remedies that apply under Australian Consumer Law.

Insurance & Extra Cover

Standard shipping may include limited compensation depending on the courier and service used. For example, many Australia Post parcel services include compensation up to $100 for loss or damage, subject to Australia Post’s terms.

If your order is worth more than the included cover, we strongly recommend requesting additional insurance or Extra Cover before the order is dispatched.

Additional insurance or Extra Cover:

- Must be requested before dispatch
- May increase the shipping cost
- Is subject to the courier’s own terms, conditions and limits
- May require signature on delivery for some services
- May not be available for all items, services or destinations

If you would like additional insurance, please contact us before your order is dispatched so we can adjust the shipping cost where available.

If additional insurance is not requested and the courier’s included compensation is limited, any claim may be limited to the courier’s standard included cover unless Australian Consumer Law requires otherwise.

Signature on Delivery

Signature on delivery may be available on request for an additional cost, depending on the shipping method and courier.

We recommend signature on delivery for:

- High-value orders
- Trading card products
- Limited-release items
- Addresses with theft risk
- Apartments, shared buildings or businesses
- Any order where safe drop is not suitable

If signature on delivery is not selected, the courier may deliver according to their standard process, which may include safe drop where permitted.

Pre-Orders & Split Shipping

Pre-order items will ship once stock has arrived and the order is ready to fulfil.

If your order contains multiple products with different release dates, we may hold the order until all items are ready. If you would like available items sent earlier, please contact us. Additional shipping costs may apply.

Release dates and supplier delivery dates may change. We will do our best to communicate major changes where possible.

Local Pickup Orders

If your order is for local pickup, please collect it within the timeframe stated in our Return & Refund Policy or in your collection notification.

If you need more time, please contact us. We are happy to help where we can.

Returned to Sender

If a parcel is returned to us due to:

- Incorrect address
- Failed delivery attempts
- Non-collection
- Refused delivery
- Courier access issues

we will contact you where possible.

Redelivery fees may apply. If the order is cancelled instead, any refund or store credit will be handled in line with our Return & Refund Policy and Australian Consumer Law.